Radha Collections, the proud owner of radhacollections.in, brings to you an exquisite range of sarees through its vibrant e-commerce platform. This Privacy and Security Policy (“Policy”) outlines how Radha Collections handles and shares information from individuals who use our services (“User”), whether as a “Visitor” (browsing our Website or using services without registration) or as a “Member” (registered with Radha Collections). We are committed to adhering to all applicable laws regarding the collection, use, and retention of personal information. Radha Collections holds the right to update this Policy at any time without prior notice. We encourage Users to periodically review the Policy to stay updated on any changes. By using our Website, Users agree to comply with the terms and conditions outlined in this Policy. Should a User disagree with any part of these terms, they are advised not to use or access our Website. This Policy is a part of our “Terms of Use” and is governed accordingly.
1. User Information Collection
1.1 When Users register with Radha Collections or utilize our services, they may be asked to provide:
– Personal Information: Details that can uniquely identify the User, such as name, address, email, date of birth, driver’s license number, or phone number.
– Financial Information: credit card information, bank details, etc.
– Transaction Information: Billing and account details, including payment history, communication history, and transaction history (both completed and pending).
– Communication Information: Details of interactions with Radha Collections or other Users through emails, blogs, chat rooms, discussion boards, IM communications, forum posts, and mailing lists.
1.2 In addition to the Personal and Financial Information provided by Users, Radha Collections and our third-party service providers may automatically collect certain data, including usernames, passwords, and security-related details whenever Users visit or use our services (“Usage Information”). This may include the User’s IP address, browser type, browser language, date and time of the request, and cookies that uniquely identify the User’s browser or device. A Device Identifier is assigned to each User’s device, helping Radha Collections recognize the device used to access our services.
1.3 Cookies, which are data files placed on a device when accessing our services, serve multiple purposes, including remembering User preferences and tracking visits to the Website. We use both temporary and permanent cookies to identify and maintain User sessions. All information is securely stored, and no Personal Information is stored on cookies. Disabling cookies may impact some features of our services. Enabling cookies allows Radha Collections to use the information collected.
1.4 Aggregate data from log files and cookies is used to enhance or improve our services, store items in shopping carts, ascertain User preferences, customize advertising and content, retrieve previously provided information, and develop new services. While cookies and log files do not store Personal Information, they are tied to the User’s Personal Information within our system.
1.5 Session ID cookies are employed to facilitate navigation on the Website and expire after 30 minutes of inactivity or upon closing the browser. Persistent cookies remain on the User’s hard drive for extended periods, allowing Radha Collections to recognize returning Users.
1.6 The Website may feature small graphic images or web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”). Web beacons, which may be invisible to Users, serve various purposes, including counting Users, monitoring navigation, and tracking opened emails or viewed articles/links. Unlike cookies, clear gifs are embedded invisibly on the Website and are not linked to Personal Information.
1.7 Embedded Scripts, designed to collect information about User interactions with our services, are temporarily downloaded onto the User’s device from Radha Collections’ web server. These scripts are active only while the User is connected to the services and are deactivated or deleted thereafter.
2. Use of Information
2.1 Radha Collections uses Personal, Financial, Transaction, and Communication Information to deliver requested products and services, enhance Website operations, improve marketing efforts, analyze Website usage, enhance product and service offerings, process payments, inform Users about offers, products, services, and updates, and personalize User experiences with third parties. For instance, User feedback may be used in marketing materials or posted on the Website. Additionally, Personal Information may be used for troubleshooting, dispute resolution, administrative tasks, User contact, agreement enforcement, legal compliance, and cooperation with law enforcement.
2.2 Personal Information is used to collect and analyze demographic and profile data of Website Users and their activities. Usage Information ensures continuous service availability and may be used for demographic information gathering through occasional online surveys.
2.3 Financial Information may be shared with authorized third-party service providers, such as payment gateways, to facilitate transactions.
2.4 Transactional Information is used to verify service charges and manage the relationship between Radha Collections and Users. Disclosure of Transactional Information may occur if required by law or for legal compliance. For purposes other than legal compliance, Transactional Information may be disclosed in an aggregated form that cannot identify the User. Transactional Information also ensures compliance with the Terms of Use, this Policy, or other policies.
2.5 Radha Collections does not engage in trading activities using Personal Information, Financial Information, Transaction Information, or any other collected information.
3. Disclosure of Information
3.1 Radha Collections does not rent, sell, or share Personal Information with third parties, except as necessary to provide products and services, suggest products of interest (“Personalization”), or comply with legal requirements. Users may opt-out of Personalization.
3.2 Agents or contractors performing services on behalf of Radha Collections may have access to Personal Information. These agents or contractors must maintain confidentiality and use the information solely for the services they perform for Radha Collections or as legally required.
3.3 Personal Information may be shared with Radha Collections’ corporate entities and affiliates to detect and prevent identity theft, fraud, and other illegal activities, and to correlate related accounts to prevent service abuse. These entities and affiliates may not market to Users without explicit opt-in consent.
3.4 Personal Information may be disclosed to law enforcement or third parties if required by law, or in good faith belief that such disclosure is necessary to enforce Radha Collections’ Terms or this Policy, respond to legal claims, or protect the rights, property, or safety of Users or the public.
3.5 In the event of bankruptcy, merger, or asset sale, Radha Collections may transfer the information provided by Users to a third party or share it with the company involved in the transaction.
4. Information Security
4.1 Radha Collections continuously strives to protect the privacy and security of User Personal and Financial Information. We regularly update and test our technology to maintain commercially reasonable standards. Physical, electronic, and procedural safeguards are in place to protect User information. Our systems are designed to keep passwords and access codes private and confidential. Personal and Financial Information resides on secure servers accessible only to selected personnel and contractors. Sensitive information is encrypted using Secure Socket Layer (SSL) technology during transmission.